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About Us


Turning complex IT Service Design and Operations into seamless customer experience

If you're looking for a partner to help you transform your IT Service Delivery, then BID-IT Services would love to assist. We are experts in helping organisations improve their IT service offerings. We can do this by helping you bid for and win new business, design your IT services for maximum efficiency as well as exceptional customer experience. We can help you transition to new ways of managing IT support and services based on best practice and years of real world experience. 

Our Story

Louise has been working in IT Service Management since 1999, and throughout her career has held roles in the public and private sector. She started out on the Service Desk, moved through Service Desk management into IT Outsourcing and Service Delivery Management. She then spent 10 years working as an IT Service Management Consultant before moving back into Service Delivery leadership. She also worked in the Civil Service as  Deputy Director and as Services Director in an IT Managed Services company. Her experience is broad and her knowledge of ITIL and IT Service Management best practice is extensive. She believes passionately in trying to simplify the way services are operated as this makes it easier for the customer, the teams operating the service and crucially for the consumers of the service. 

Louise runs BID-IT Services from her South Wales base. 

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